Professional summary
Insurance and customer support professional with documentation review, BPO service and technical account support experience. Reviews insurance records, coordinates vehicle release appointments and handles customer escalations and reporting.
Experience
Microsourcing (2024–2025), Acquire BPO release agent (2023–2024), technical support (2021–2023), directory assistance and team POC (2011–2021).
Skills
Insurance documentation, Compliance review, Customer service, Technical support, Escalation handling, Team coaching
Education and certifications
Centro Escolar University tertiary studies (1995–1997); award not stated