Professional summary
Customer service and technical support manager with experience in international account relationships, help desk supervision and service team development. Coordinates escalations, customer retention activity and operational reporting.
Experience
Tradewheel (2022–2025), Tradekey (2017–2021), Connect Communications (2013–2016), Cyber Internet Services & Sybrid (1999–2013).
Skills
Customer service management, Escalation management, Team training, Help desk, Account retention
Education and certifications
BIT, Al-Khair University (2001–2003 listed)